Hunt Valley, MD – July 20, 2021 – Data Networks, a premier solution provider focused on simplifying enterprise IT for education, government, healthcare, and commercial customers, is pleased to welcome two new members to its Professional Services Team. The addition of Andre Cherry as Service Desk Engineer and Harry Serra as Hardware Repair + Deployment Engineer support the company’s commitment to providing leading end-to-end technical and support services to customers.
As Service Desk Engineer, Andre Cherry works closely with and supports Data Networks’ Managed Services customers and their varied infrastructures and systems. Managing the company’s service desk encompasses all aspects of systems administration, from troubleshooting client systems to back-end management of systems—all to ensure the efficient daily operation of customer network and computer systems. As Service Desk Engineer, Andre also performs regular system tests to anticipate/resolve issues and recommend updates to customers as needed.
Andre joined Data Networks in 2013 as a part-time Lead Assist Technician—a contract position he held while obtaining his Bachelor of Science in Information Technology from Towson University—and ultimately took on a full-time role as Hardware Repair and Deployment Engineer in November 2020 before his promotion to Service Desk Engineer.
As Hardware Repair + Deployment Engineer, Harry Serra serves in a dual role as an engineer who troubleshoots and repairs PCs, laptops, and printers, in a timely fashion and then handles their successful deployment. To his new position as Hardware Repair + Deployment Engineer, Harry brings 15 years of customer service and technical experience across a variety of industries, along with a Bachelor of Science in Information Technology from Towson University.
“At Data Networks, we’re committed to having the right resources, services, and support in place to address the evolving technical needs of our customers. The addition of new Professional Services team members expands our ability to implement and support our enterprise IT product and service portfolio,” says Patrick Regan, Data Networks President and CEO.
About Data Networks
Data Networks is a premier provider of IT solutions focused on simplifying enterprise IT for education, government, healthcare, and mid-market commercial customers. For nearly 40 years, we have developed unique competencies, proven processes, and strong manufacturer relationships that ensure project success. Our capabilities include the delivery of complete solutions around Client Computing, Data Center, Networking, Cyber Security, Cloud Services, Audio Video, Managed Compliance, and Managed Services. Visit www.datanetworks.com or call (844) GET-DNET to learn more. Follow us on Twitter at www.twitter.com/data_networks or connect with us on LinkedIn at www.linkedin.com/company/data-networks.