End-to-end professional services for smoother implementation and faster ROI.

Our broad array of professional services can help you improve network performance, accelerate the adoption of new technologies, and increase the proficiency of your in-house staff. Taken individually or together our professional services make up the foundation of every solution we offer, shaped by over 35 years of experience and thousands of successful engagements.

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Specialized tools and the experience of our talented engineers help you get a clear picture of what’s happening in your environment, followed with an actionable plan to get you where you want to go. Our assessments cover:
  • Data Center
  • Cloud
  • Networks
  • Security
  • Hardware + Software Assets
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Consulting + Design

With assessment data in hand we recommend and design innovative solutions customized to your needs. Our experienced solutions architects create designs for every aspect of IT - from data center to networking, cyber security to cloud - with an emphasis on optimizing your IT spend. We can also tap our premier OEM partnerships for high level design resources to ensure every solution incorporates the very latest thinking and approach.
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Staging + Configuration

Your project may begin by staging products for tracking and pre-installation configuration at our modern Configuration and Repair Center (CRC). Configuring technology to your specifications pre-delivery in a controlled environment helps guarantee correctness and consistency of the final configurations with faster installation onsite. Our carrier relationships and customized logistics options let us deliver the IT you need when and where you need it.
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Installation + Integration

We want your installation to go smoothly and your new solution to integrate and perform flawlessly from day one. So we staff highly-certified engineers who bring years of experience to every engagement. We assign them a single area of technical focus, a unique approach that pushes them to continually update their skills and expand their specialized knowledge. And we arm them with documented best-practices developed over more than 35 years and thousands of successful engagements.

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Project Management

Our Project Managers are experts at planning, project costing, risk identification and management, implementation, and control. They develop comprehensive project plans based on the Project Management Institute’s popular IPECC methodology - a consistent, repeatable methodology that speeds implementation and improves project collaboration. They’re involved in your project every step of the way, and their job isn’t done until your project is finished to your complete satisfaction.
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Service Desk

Contact our Service Desk for assistance with questions or support needs related to your Data Networks installation. We’re available by phone or email from 8:30 AM – 5:00 PM Eastern Time. Calls before 5PM receive same day response, calls after 5PM receive next-day response. Your call will be answered by a knowledgeable representative who can answer or escalate your questions and schedule on-site resources as needed. You can also contact your account executive or project manager directly for assistance.
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Managed IT Services

One small monthly investment keeps your IT running smoothly and your end users happy and productive, so you won’t have to worry about a thing. Our uniquely comprehensive Managed IT Services offering ensures technology success- you’ll get end-to-end management, unlimited support, expert guidance from certified IT professionals, and predictable, fixed monthly pricing.

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IT Services Retainer Program

Looking for reliable support with cost-predictability?
Try our IT Services Retainer Program. It lets you pre-pay for professional services and use them when you need them. It’s a convenient way to put qualified resources on reserve and optimize your IT spend.