CareersTechnology Alignment Manager (TAM)

Technology Alignment Manager (TAM)

Date Posted: January 2023
Location: Maryland
Family: Managed IT and Client Services
Status: Full-Time

About Data Networks

Data Networks has been simplifying enterprise IT since 1983.  We are a leading IT solutions provider located in Hunt Valley, Maryland focusing on Education (K-12; Higher-Education), State and Local Government, Healthcare, and Commercial customers. We hold significant contracts throughout the region and work with a broad range of leading manufacturers to provide single-source simplicity. Our comprehensive solutions include products and professional services in the areas of client computing, data center, networking, cyber-security, cloud services and managed IT services.

Data Networks has an exciting new opportunity for a Technology Alignment Manager (TAM) to join our Managed IT Services team in. Reporting to the Director of Managed IT and Client Services, the TAM will sync their technical expertise, customer relations experience, and business acumen to conduct consistent monthly reporting, benchmarking, analysis, and meetings for our Managed IT Services customers.  The TAM will then review monthly meetings and provide recommendations to the Strategic IT Planning Consultant for the customer’s broader strategic planning.

If you are looking for an opportunity to grow with a highly motivated team and have a rich technical knowledge base along with the positive energy for customer relations, this position may be for you!  We are looking for a candidate that is excited to help our team fulfill our purpose: to provide premier technology solutions that empower our customers to achieve their goals, while making a positive impact on our communities and being a force for good.  The selected candidate will also share our core values, including Be the Customer, Trust the Team, Find Your Balance, Learn and Grow, and Own It!   

Job Duties and Responsibilities

Serve as liaison between Data Networks and the customer, organizing the project from start to finish and answering questions during all phases of the project.  Work in conjunction with Data Networks’ internal team and the customer to ensure smooth implementation.

• Work closely with onboarding of Managed IT Services customer to understand their needs and objectives.
• Perform standard and specialized reporting and benchmarking utilizing myITProcess and other relevant software tools (including support ticketing management system). 
• Perform critical analysis on reporting to identify issues, trends, and/or risks and engage customer in regular on-site monthly discussions to proactively implement action plans to address findings, including resolution to common issues, systems and equipment performance reporting, and any service delivery concerns or objectives. 
• Work closely with and provide detailed documentation of meetings, bringing forward any potential projects, objectives, recommendations, issues, or other needs to the attention of the Strategic IT Planning Consultant in preparation for customer’s quarterly strategic IT planning session.  Route any other customer needs through the appropriate channels within the organization; resolve support tickets as needed through support ticketing system. 
• Technical documentation, including contributions to Standards Library and technical knowledge base through documenting standards, processes, and procedures to assist in institutionalizing knowledge throughout company. 
• Assist management with technical development career plans for Managed Service Resources.
• Assist management with evaluation of delivery tools and future offerings.
• Provide direction to engineers and resources performing monthly customer maintenance activities. 
• Maintain up-to-date certifications in appropriate technologies. 
• Participate in industry forums, tradeshows, and seminars as appropriate; Read, analyze, and interpret general business periodicals, professional journals, and technical procedures to stay informed on latest trends in industry. 

Knowledge, Skills and Abilities

Required

• Bachelor’s degree in Computer Science or related field, or equivalent related experience.
• 5+ years in progressive hands-on network engineering or systems administrator experience, including experience in customer-facing role 
• 5-7 years expert working knowledge of Microsoft 365 and Azure.    
• Strong customer relations experience, demonstrating ability to establish trusted consultative customer relationships. 
• Excellent organizational, verbal, and written communication skills necessary to develop a good rapport with customers and internal stakeholders. 
• Demonstrated knowledge of products and professional services in the areas of client computing, data center, networking, cyber security, cloud services, and managed IT services. 
• Good driving record coupled with the ability to travel to customer sites regularly. 

Preferred

• Strong business acumen 
• Experience with Managed IT Services or MSP providers, and/or previous Technology Alignment Manager experience  
• Industry certifications in Microsoft 365 or Azure. 

Compensation

We offer a competitive compensation plan and a comprehensive benefit plan including generous time off, medical, dental, vision, flexible spending or HSA, life insurance, 401k, employee assistance program, long-term and short-term disability insurance, and opportunity for remote and hybrid work for eligible positions. 

Application Instructions

To apply, please submit the following application materials to employmentbmd@datanetworks.com:

• Cover letter, including salary requirement;
• Resume;
• Contact information for three professional references.

Candidates must be able to provide proof of eligibility to work in the United States.

Data Networks is an Equal Opportunity Employer.

Job Type: Full-time