Data Networks Promotes Service Desk Engineer to Technology Alignment Manager

Hunt Valley, MD – March 20, 2023 – Data Networks, a premier solution provider focused on simplifying enterprise IT for education, government, and mid-market commercial customers, is pleased to announce the promotion of Harry Serra, to Technology Alignment Manager (TAM).

Harry started with Data Networks in July 2021 as a Hardware Repair + Deployment Engineer. In this role he was responsible for troubleshooting, repairing, and deploying PCs, laptops, and peripherals. With over 15 years of combined customer service and technical experience, Harry brought an abundance of both technical and soft skills to the team. In addition, Harry earned a B.S. in Information Technology from Towson University.

In under a year, Harry was promoted to Service Desk Engineer. In this position on the Managed IT Services team, Harry worked closely with our Managed IT Services customers to support and troubleshoot their systems and infrastructures to ensure efficient daily operation of their network and computer systems. Our customers and employees report thoroughly enjoy working with Harry. He has proven to be a genuine problem solver, determined and methodical while resolving issues and anticipating future IT needs.

In Harry’s new role as Technology Alignment Manager, he will put these skills to use by providing consistent monthly reporting, benchmarking, and analysis, and meeting monthly with our Managed IT Services customers. As a TAM, Harry will review standard and specialized metrics for each customer and work closely to review findings and recommendations for their broader strategic planning.

Harry’s work ethic and technical skills have continually shined brightly through his work and the care he shows daily to each of our customers. We are so proud to have Harry as a Data Networks team member; every day he embodies our core values.

One of our core values is to “Be the Customer,” this involves relentlessly solving challenges and working with our customers to achieve their goals. In each role Harry has held at Data Networks he has taken this core value very seriously. He is an exceptionally hard worker, and I know he will be an exceptional TAM, completely committed to addressing the evolving technical needs of our Managed IT Services customers.

-Dave Hennel, Director of Enterprise IT.

About Data Networks

Data Networks is a premier provider of IT solutions focused on simplifying enterprise IT for education, government, healthcare, and mid-market commercial customers. For nearly 40 years, we have developed unique competencies, proven processes, and strong manufacturer relationships that ensure project success. Our capabilities include the delivery of complete solutions around Client Computing, Data Center, Networking, Cyber Security, Cloud Services, Managed Compliance, and Managed IT Services. Visit www.datanetworks.com or call (844) GET-DNET to learn more. Follow us on Twitter at www.twitter.com/data_networks or connect with us on LinkedIn at www.linkedin.com/company/data-networks.