In this role, TJ is responsible for providing leadership to our Managed IT Services team, including Service Desk and Technology Alignment Management, and overseeing and optimizing the managed IT services delivery process. TJ will work closely with our growing list of managed IT services customers, playing a key role in selecting and implementing tools and best practices for service delivery, as well as serving as Strategic IT Planner.
TJ has more than ten years in the IT industry, with over six years in technical leadership roles. Most recently, TJ held the role of Senior Program Manager at Red River Technologies, where he was responsible for managing the healthcare vertical of managed IT services, including client relationships and contract negotiations. In addition, he led cross-functional teams to implement new management structures and successful launches of SaaS platforms, resulting in significant efficiency improvements for the company and its customers.
Prior to his work with Red River Technologies, TJ worked as a Global Technology Manager with the international law firm Dentons. In this role, he led the implementation of a new global IT strategy while also managing a cross-border team of eight technical experts, providing guidance for successful project delivery. Additionally, he successfully oversaw the development and launch of Microsoft Azure/Intune, resulting in a 20% reduction in ticket escalations in its first year of release and driving continuous improvement initiatives.
We are thrilled to welcome TJ as our new MSP Services Manager. With TJ’s extensive experience in technical leadership roles and proven track record in the IT industry, we are confident that he will play a pivotal role in elevating our managed services to new heights. TJ embodies the dedication and expertise that are the cornerstones of our commitment to delivering exceptional managed IT services to our customers.
-Patrick Regan, President and CEO
About Data Networks
Data Networks is a premier provider of IT solutions focused on simplifying enterprise IT for education, government, healthcare, and mid-market commercial customers. For nearly 40 years, we have developed unique competencies, proven processes, and strong manufacturer relationships that ensure project success. Our capabilities include Managed IT Services and Compliance, plus complete enterprise solutions for Client Computing, Data Center, Networking, Microsoft, Cloud Services and Cybersecurity. Visit www.datanetworks.com or call (844) GET-DNET to learn more. Follow us on Twitter at www.twitter.com/data_networks or connect with us on LinkedIn at www.linkedin.com/company/data-networks.